Guest Cancellation
| Pre-arrival Cancellation | Guest | Host |
| 30 days left | Charged: Service Fee + HST | – |
| Refund: 100% Room Fee | ||
| 14 – 29 days left | Charged: Service Fee + HST // 30% Room Fee | – |
| Refund: 70% Room Fee | ||
| 0 – 13 days left | Charged: Service Fee + HST // 50% Room Fee | Compensation, 30% of the Host Payment |
| Refund: 50% Room Fee | Compensation, 33% of the Host Payment | |
| ** BYSPIC may waive the penalty at its discretion if the guest submits proper documents to prove the cancellation was unavoidable with reasonable causes | ||
| ** Hosts cannot get the compensation if the guest submits proper documents to prove the cancellation was unavoidable with reasonable causes | ||
Host Cancellation
| Pre-arrival Cancellation | Guest | Host |
| 2 weeks before | Full refund of the Guest Payment + $50.00 Coupon | 1st time – 7 days’ suspension + $100.00 Penalty |
| 2nd time – 14 days’ suspension + $100.00 Penalty | ||
| 3rd time – Unlimited temporary suspension | ||
| Non-payment of penalty – Unlimited temporary suspension | ||
| More than 2 weeks before | Full refund of the Guest Payment | |
| ** BYSPIC may waive the penalty at its sole discretion if the host submits proper documents to prove the cancellation was unavoidable with reasonable causes | ||
Cancellation after check-in
| Post-arrival Cancellation | |
| The guest (or the guest’s own agent) and the host will discuss an appropriate refund amount | |
| All approved refunds between the parties will be paid to the guest (or the guest’s own agent), directly |