Customer Cancellation
| Pre-arrival Cancellation | Customer | driver |
| 30 days before | Charged: Service Fee + HST | – |
| Refund: 100% Ride Fee + HST | ||
| 14 – 29 days before | Charged: Service Fee + HST // 30% Ride Fee + HST | – |
| Refund: 70% Ride Fee + HST | ||
| 7 – 13 days before | Charged: Service Fee + HST // 50% Ride Fee + HST | Compensation, 30% of the driver Payment |
| When less than 7 days left (0 ~ 6 days) | Refund: 50% Ride Fee + HST | Compensation, 33% of the driver Payment |
| ** BYSPIC may waive the penalty at its discretion if the Customer submits proper documents to prove the cancellation was unavoidable with reasonable causes. | ||
| ** The Driver will not receive compensation if the Customer submits proper documents to prove the cancellation was unavoidable with reasonable causes. | ||
Driver Cancellation
| Pre-arrival Cancellation | Customer | Driver |
| 2 weeks before | Full refund of the Customer Payment + $50.00 Compensation | 1st time – 7 days’ suspension + $100.00 Penalty |
| 2nd time – 14 days’ suspension + $100.00 Penalty | ||
| 3rd time – Unlimited temporary suspension | ||
| Non-payment of penalty – Unlimited temporary suspension | ||
| More than 2 weeks before | Full refund of the Customer Payment | |
| ** BYSPIC may waive the penalty at its discretion if the Driver submits proper documents to prove the cancellation was unavoidable with reasonable causes. | ||
Customer& Customer Cancellation
| Post-arrival Cancellation | ||
| The Customer (or the Customer’s own agent) and the Driver will discuss an appropriate refund amount | ||
| All approved refunds between the parties will be paid to the Customer (or the Customer’s own agent), directly | ||