Ride Cancellation & Refund Policy

Customer Cancellation

Pre-arrival Cancellation Customer driver
30 days before Charged: Service Fee + HST
Refund: 100% Ride Fee + HST
14 – 29 days before Charged: Service Fee + HST // 30% Ride Fee + HST
Refund: 70% Ride Fee + HST
7 – 13 days before Charged: Service Fee + HST // 50% Ride Fee + HST Compensation, 30% of the driver Payment
When less than 7 days left (0 ~ 6 days) Refund: 50% Ride Fee + HST Compensation, 33% of the driver Payment
** BYSPIC may waive the penalty at its discretion if the Customer submits proper documents to prove the cancellation was unavoidable with reasonable causes.
** The Driver will not receive compensation if the Customer submits proper documents to prove the cancellation was unavoidable with reasonable causes.

Driver Cancellation

Pre-arrival Cancellation Customer Driver
2 weeks before Full refund of the Customer Payment + $50.00 Compensation 1st time – 7 days’ suspension¬† + $100.00 Penalty
2nd time – 14 days’ suspension + $100.00 Penalty
3rd time – Unlimited temporary suspension
Non-payment of penalty – Unlimited temporary suspension
More than 2 weeks before Full refund of the Customer Payment
** BYSPIC may waive the penalty at its discretion if the Driver submits proper documents to prove the cancellation was unavoidable with reasonable causes.

Customer& Customer Cancellation

Post-arrival Cancellation
The Customer (or the Customer’s own agent) and the Driver will discuss an appropriate refund amount
All approved refunds between the parties will be paid to the Customer (or the Customer’s own agent), directly
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